See what the Airport Car Rental agreement includes in Sarajevo: Total Protect, no security deposit, no card hold and no customer damage excess.
Vehicle rental agreement: what to expect from Airport Car Rental
When renting a car, the daily rate is only part of the decision. The rental agreement determines what the customer is actually responsible for.
Airport Car Rental operates through COCO GOLD d.o.o., Airport Car Rental Business Unit. Its rental agreement records the customer details, vehicle details, rental period, price overview, included services and the main rules that apply while the vehicle is rented.
The most important points for the customer are stated directly: Total Protect is included, there is no customer damage excess or deductible, and no security deposit, card pre-authorisation or card hold is required.
No security deposit or card hold
Under the Airport Car Rental agreement, a security deposit is not required for the rental model described in the contract.
The agreement states:
“No security deposit, card pre-authorisation or card hold is required.”
This gives customers arriving in Sarajevo, including travellers renting a vehicle after arriving at Sarajevo International Airport, a clear understanding of the payment conditions before collecting the vehicle.
No customer damage excess
The agreement also states that the customer has no damage excess or deductible.
The relevant clause reads:
“The client has no damage excess or deductible; no client contribution applies.”
The included service listed in the agreement is Total Protect.
This is an important distinction when comparing car rental offers because deposit requirements, insurance structures and excess amounts can differ between rental companies.
What information does the rental agreement contain?
The agreement is divided into clear sections.
Customer information
The contract records:
- full name
- email address
- phone number
Vehicle information
It includes:
- make and model
- vehicle category
- registration
- current vehicle location
Rental details
The document records:
- vehicle pick-up
- vehicle return
- rental period
Price overview
The agreement contains separate fields for:
- vehicle rental
- additional services
- other charges
- total price
This places the agreed rental period and price information in the same document.
Main rental terms
The vehicle is provided in technically roadworthy condition, and the customer is responsible for the vehicle during the rental period.
The vehicle must be returned at the agreed time and location. Additional charges may apply in the event of a late return.
Smoking in the vehicle is prohibited.
The fuel rule is straightforward: the vehicle is collected and returned with the same fuel level.
Any additional services are subject to the current Airport Car Rental price list and terms.
What is included?
The agreement lists:
Total Protect
The same agreement also states:
- no customer damage excess
- no deductible
- no security deposit
- no card pre-authorisation
- no card hold
What does the customer sign?
By signing the agreement, the customer confirms that they have read, understood and accepted the rental terms.
The document contains separate signature areas for Airport Car Rental and the customer, together with the agreement date.
An English version is available for international customers, alongside the Bosnian-language agreement.
Car rental in Sarajevo with no deposit
For travellers searching for car rental in Sarajevo or a rental car at Sarajevo Airport, knowing the contractual conditions before booking makes it easier to compare offers accurately.
Under the rental model shown in this Airport Car Rental agreement, the key terms are explicit: no deposit or card hold is required, Total Protect is included, and there is no customer damage excess or deductible.
The remaining responsibilities are straightforward: use the vehicle responsibly, return it on time and at the agreed location, do not smoke in the vehicle and return it with the same fuel level.
At a glance
Item Contract term
Security deposit Not required
Card pre-authorisation Not required
Card hold Not required
Customer damage excess None
Deductible None
Protection Total Protect included
Fuel Same level at pick-up and return
Smoking Prohibited
Late return Additional charges may apply
Frequently asked questions
Does Airport Car Rental require a security deposit?
Under this agreement, no. The contract states that no security deposit, card pre-authorisation or card hold is required.
Is there a customer damage excess?
Under this agreement, no. No customer contribution or deductible applies.
What protection is included?
The agreement lists Total Protect as an included service.
What is the fuel policy?
The vehicle must be returned with the same fuel level as at collection.
What happens in case of a late return?
The agreement states that additional charges may apply.
Is smoking allowed in the rental vehicle?
No. Smoking is prohibited.
View our rental agreement that you will sign when you collect the vehicle.
